Job Description

Why Join Us?

As we embark on the next chapter of our journey, we’re looking for talented and driven individuals to join us. When you come on board, you're not just taking a job; you're becoming part of a story that's rewriting the future of how we interact with insurance.

Here’s what you can look forward to:

· Innovative Environment: Work with cutting-edge technology and industry-leading experts.

· Career Growth: Unleash your potential with opportunities for professional development and career advancement.

· Collaborative Culture: Join a team that values creativity, collaboration, and inclusivity.

· Impactful Work: Make a difference by contributing to projects that have a real-world impact.

Come Along for the Journey!

At ManageMy we believe that our greatest asset is our people. We’re more than a team; we’re a family! Together, we’re building something remarkable, and we want you to be a part of it. If you're ready to challenge yourself, grow beyond your limits, and be a part of a story that’s changing the world, then we want to hear from you - your adventure starts here!

Position Available:

Platform Engineer, Intermediate (min. 4 years experience)

Location:

Hybrid role based in Charlotte, NC

Employment Type:

Full-Time

Role Overview:

Maintaining compliance of company infrastructure, reliability of the AWS platform and undertaking improvements based on best practice.

Reporting to the Lead Platform Engineer.

Key Responsibilities:

· Contribute to the management, configuration, and maintenance of cloud-based systems and infrastructure, with a primary focus on AWS Cloud.

· Develop and sustain scripts to automate routine tasks, optimising system efficiency.

· Collaborate with senior engineers to diagnose and resolve technical challenges effectively.

· Proactively monitor platform and cloud performance, swiftly addressing technical issues to ensure sustained system uptime and availability.

· Collaborate with the team to ensure a secure and compliant infrastructure and data management.

· Participate in regular backups and periodic disaster recovery testing procedures.

· Stay abreast of the latest trends in cloud technologies, integrating relevant advancements into the operational framework.

· Document procedures and configurations, facilitating effective knowledge sharing within the team.

· Provide technical support and assistance to external stakeholders.

· Oversee the Junior Platform Engineer duties of: Software installation, administration of software assets, and software update distribution via Intune.

· Technical support of physical devices

· Collaborate with the Junior Platform Engineer duties of: Conduct periodic policy reviews, system updates, patching, and security enhancement measures.

· Monitor and operate the CI/CD process.

· Support with infrastructure management through Terraform (IaC) and Bash/Python scripting where applicable.

· Support other teams by addressing technical change requests

Required Skills and Expertise

Technical:

· Good understanding of cloud platforms and services, holding an AWS Associate certification, or a similar level of experience in cloud technologies.

· Understanding of maintaining backups, snapshots, and disaster recovery solutions.

· Functional understanding of containerisation (Docker/Kubernetes/ECS).

·  Proficiency in various operating systems (MS Windows desktop and server, macOS, Linux distros) and their respective software.

· Capable Linux administration at a confident user level.

· Solid scripting skills, with working use of BASH or Python.

· Professional experience maintaining AWS infrastructure and networking configurations.

· Professional experience of git based version control and working together in a team.

· Evidence of good documentation practices and clean/considerate code.

· Understanding of CI/CD and agile development processes.

· Experience using Infrastructure as Code (IaC), such as Terraform, CloudFormation, Pulumi, or similar.

· Strong comprehension of networking; routing, subnets, protocols, ports, services, VPN, firewalls, and routers.

Desired :

· Working knowledge of basic MySql database commands and administration tasks

· Working knowledge of encryption and security technologies and tools (SSL/TLS, GPG, SSH,

· Familiarity with Security Information and Event Management (SIEM) frameworks, adhering to best security practices and ISO27001 norms.

· Proficient in monitoring and logging systems, eg. ELK stack, DataDog, Logz.io.

Behavioral Skills:

· Self-motivated individual with a proactive 'can-do' attitude.

· Adept at troubleshooting with a logical thinking mindset.

· Ability to work autonomously while keeping teams and clients informed of progress.

· Excellent planning and prioritization skills for effective workload management.

· Strong communication skills suitable for both technical and non-technical colleagues.

· Capable of working under pressure and meeting strict deadlines.

· Collaborative team player with excellent written and oral communication abilities.

Further Education / Qualifications

Education levels and/or qualifications required for this role:

Required:

· AWS Associate (or higher) or similar level cloud certification (or equivalent professional experience)

Desirable:

· Bachelor's degree in Computer Science, Information Technology, or a related field.

· Certification in Linux, Microsoft, Docker/Kubernetes, networking, Terraform, or a willingness to pursue certification is advantageous

What We Offer:

· Competitive salary

· Comprehensive benefits including Health and Life Insurance, a 401(k) Retirement Plan with employer match, Disability Insurance, Health Saving and Flexible Spending Accounts.

· Generous paid time off.

· Flexible hybrid working environment.

· Opportunities for professional growth and development.

· A collaborative and supportive team culture.

Equal Opportunity Employer

ManageMy is an equal opportunity employer and welcomes applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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