Job Description

Job Title	Clinical Pharmacist / Pharmacy Manager (PM)
Department	Pharmacy
Division	Operations
Divisions Head	Chief Everything Officer
Date of origin	October 15, 2020

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A Pharmacy Manager (PM) is a qualified member of the pharmacy team and as such has complete and overall responsibility for day to day operations and business aspects of the pharmacy. In addition to a sound technical and clinical knowledge, a PM must also possess effective customer service, communication, leadership, and management skills, and must be able to function as part of a team. This position reports to the Chief Operating Officer. Primary responsibilities include, but are not limited to, the following:

• 1) Customer Service:
  Monitors and ensures that all members of the pharmacy team provide the highest possible level of customer service to all walk-in, telephone, and delivery patients. Carefully monitors and resolves any customer complaints and concerns.
  A pharmacy manager must know each patient by their first name.
• 2) Staffing resources:
  Maintains staffing schedules for all employees (cashiers, technicians, lead technician, and delivery personnel) including requests for time off, vacations, sick leaves, and call outs.
  Also responsible for developing a store-specific contingency plan for inclement weather, power & utility outages.
• 3) Staff development & management:
  Responsible for on-boarding of new staff including training and completion of training competencies.
  Actively monitors and supervises day to day performance of all employees per their job descriptions, with particular emphasis on attendance and punctuality, productivity and accountability. Manages all anticipated and unanticipated downtimes efficiently by engaging staff in the performance of important in-apparent activities.
  Conducts a daily end of day review meeting with staff to assess overall performance, deficiencies, and improvement measures.
• 4) Work flow management:
  Monitors and ensures a smooth and efficient work flow at the bench to ensure shortest possible wait times for customers and to meet established delivery schedules and deadlines.
  Ensures that all operational and compliance protocols (owes, refill too soon, will call aging, doctor calls, prior auths, etc) are completed expeditiously and per established standards and guidelines.
• 5) Deliveries:
  Understands, monitors and enforces all established schedules and deadlines for deliveries (local, home and clinic).
• 6) Safety & Accuracy:
  Ensures that all applicable standards, safeguards, checks & balances, and policies and procedures are implemented and enforced to ensure that medications are dispensed in a safe and accurate manner.
• 7) Businessperformance:
  Carefully monitors daily business performance by tracking important parameters such as daily sales, number of prescriptions, vendor purchases, profit margins, inventory on hand, inventory turnover, etc, and consults top management appropriately to ensure that performance targets are achieved.
  Monitors third party reimbursement to ensure adequate reimbursement.
• 8) Compliance:
  In conjunction with the corporate Compliance Officer, ensures that all operational and regulatory standards are complied with and documented. Examples include third party billing, will call aging, returns, recalls, biennial inventory, controlled substances, etc.
  Places particular emphasis on management of controlled substance inventory, including enforcement of relevant policies, double counts, reconciliation, perpetual inventory, cycle counts, etc.
  Maintains the operational ‘control box’ per protocol.
  Must initiate and offer professional counseling to each patient.
• 9) Policies & Procedures:
  Understands, implements, monitors, and enforces all relevant operational and regulatory policies, procedures, and protocols.
• 10) Daily check lists, & logs:
  Monitors and enforces completion of required daily responsibility check lists, and compliance logs.
• 11) Daily reports:
  Prepares and submits all necessary daily business reports to the Chief Operating Officer by established deadlines.
  Ensures that all end of day procedures are completed per protocol.
• 12) Audits & inspections:
  In conjunction with the compliance officer, prepares for any announced and unannounced audits and inspections by regulatory agencies, and third party payors. Also conducts any appropriate internal mock audits and inspections to ensure appropriate compliance at all levels.
• 13) Document storage:
  In conjunction with the compliance officer, ensures that all appropriate records, documents, and prescriptions are stored safe and secure manner per established guidelines.
• 14) Performance evaluation:
  Responsible for performance evaluation of all pharmacy staff (cashiers, technicians, lead technicians, and delivery personnel
• 15) Additional Duties as assigned by DOCTORS PHARMACY management

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